Refund policy
We want to make the return process as simple as possible. Please review the following terms before initiating a return.
Return Authorization Required
Products may be returned within 30 days of the purchase date, subject to the conditions outlined below.
Before returning any item, you must contact us to obtain a Return Merchandise Authorization (RMA) number.
Returns received without a valid RMA number will be refused and will not be eligible for processing or refund. We are not responsible for products returned without prior authorization.
Return Shipping
- Return shipping costs are the customer's responsibility.
- Original shipping charges are non-refundable.
- Any approved refund may be reduced by applicable return shipping charges.
- For items valued over $75 CAD, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returned packages.
Non-Defective Returns
Due to manufacturer restrictions, we cannot accept returns on opened products that are not defective.
Returns for non-defective items are only accepted when:
- The product is factory sealed and unopened.
- The RMA request is submitted within 30 days of shipment.
- The return has been approved and assigned an RMA number.
Approved non-defective returns are subject to a restocking fee of 15% of the purchase price or $40 CAD, whichever is greater.
Return Eligibility Requirements
To qualify for a return, all of the following conditions must be met:
- The item is unused and in the same condition in which it was received.
- The product is returned in its original packaging.
- The manufacturer's original seal remains intact and unbroken.
- The serial number (where applicable) matches the item originally shipped.
- Any additional requirements outlined in the RMA approval notice have been satisfied.
Items that do not meet these requirements may be refused and returned to the customer at the customer's expense.
Damaged or Defective Products
Orders Damaged During Shipping
If your order arrives damaged:
- Refuse delivery whenever possible.
- If refusing delivery is not possible, contact us within 3 days of receiving the shipment.
- We will assist you in filing a damage claim and determining the appropriate resolution.
Defective Products
If a product becomes defective within 30 days of delivery, please contact us to request an RMA and provide a detailed description of the issue, including any troubleshooting steps already performed.
Final Sale Items (Non-Returnable)
The following products are considered final sale and cannot be returned or refunded:
- Software (physical or downloadable)
- RAM and other computer memory products
- Ink and toner cartridges
- Personal-use devices, including headsets, mice, keyboards, and microphones
- Gift cards
Refund Process
Once your return is received and inspected, we will notify you by email of the outcome.
You will receive confirmation of:
- Receipt of your returned item
- Approval or rejection of your refund request
Approved Refunds
If your refund is approved:
- The refund will be processed as quickly as possible.
- Credit will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your financial institution or payment provider.
Rejected Returns
If a return does not meet our return requirements, the item may be shipped back to you at your expense, including any applicable collect-on-delivery (COD) charges.
Exchanges
We only replace items that are verified to be defective or damaged. If you require a replacement, please contact us to obtain an RMA and further instructions.